Terms & Conditions

These Terms govern your relationship with the operator of the website located at https://crownmelbourne-au.com (the "Site"). By accessing or using the Site, you agree to be bound by these Terms as amended from time to time. If you do not agree, you must not use the Site. These Terms are effective as of 1 January 2026.

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below. These definitions are intended to clarify the capacity in which Crown Melbourne and its users interact in relation to the Site.

"Operator" means Crown Melbourne Limited, operating the informational review website at crownmelbourne-au.com, with principal place of business at 8 Whiteman St, Southbank VIC 3006, Australia, and holding a Victorian Casino Licence issued by the Victorian Gambling and Casino Control Commission (VGCCC) under the oversight of the Office of the Special Manager.
"Site" means the domain crownmelbourne-au.com and all associated sub-pages, content, tools and services provided through it, including the content labelled as Crown Melbourne.
"User" or "you" means any natural person who accesses, browses or otherwise uses the Site, whether or not they create any form of account or subscribe to any services.
"Player" means a User who uses information on the Site for the purpose of participating, or intending to participate, in gambling or betting services offered by Crown Melbourne Limited or any other gambling provider, whether online or at a physical venue. The Site does not itself provide gambling services.
"Account" means any user profile, newsletter subscription, or other registration facility offered on the Site from time to time that requires the submission of personal information and the creation of login credentials.
"Bet" means any wager, stake or similar gambling transaction that a Player may elect to place with Crown Melbourne Limited at its physical casino in Victoria or with any third-party gambling provider, but not on the Site itself. References to Bets are provided for information and education only.
"Wager" has the same meaning as Bet and is used interchangeably in these Terms.
"Bonus" means any promotion, incentive, complimentary offer, loyalty reward or similar benefit (including free play, matched deposits, or loyalty points) described, reviewed or referenced on the Site in connection with gambling services of Crown Melbourne Limited or other licensed operators. The Site does not itself issue or guarantee Bonuses.
"Content" means all text, graphics, logos, icons, images, audio-visual material, reviews, guides, data, software, code and other material made available on or through the Site.
"Third-Party Services" means any websites, platforms, products, applications, gambling services, payment services or information resources operated by parties other than the Operator and which may be linked to or referenced from the Site, including regulatory bodies and responsible gambling resources.
"Responsible Gambling Laws" means all applicable laws, regulations, directives and guidelines relating to safe and responsible gambling in Australia and in the State of Victoria, including those administered by the VGCCC and Office of the Special Manager.
"VGCCC" means the Victorian Gambling and Casino Control Commission, the statutory authority responsible for regulating the Victorian casino licence and other gambling activities in the State of Victoria.
"Office of the Special Manager" or "OSM" means the Office of the Special Manager for Crown Melbourne Casino, established following the 2021 Royal Commission, and any successor oversight body.
"Australian Consumer Law" or "ACL" means Schedule 2 of the Competition and Consumer Act 2010 (Cth) and corresponding state and territory legislation, as amended from time to time.
"Loss" means any loss, damage, liability, cost, expense, claim or demand of any kind (whether direct, indirect, special or consequential) and whether arising in contract, tort (including negligence), equity, statute or otherwise.

Account Registration

The Site may from time to time offer Users the ability to register an Account (for example, to receive newsletters, personalised content, or to post comments). This section sets out the conditions under which such Accounts may be created and used. It does not relate to gambling accounts, which are subject to separate terms of the relevant gambling operator.

Eligibility and Age Requirements

Minimum age: You must be at least 18 years of age and capable of entering into a legally binding agreement under the laws of Australia to register an Account or to use the Site in connection with any gambling-related information. By creating an Account or using the Site, you warrant that you are 18 years or older.
Jurisdiction: You are responsible for ensuring that accessing the Site and using information about gambling is lawful in your jurisdiction. The Site is primarily intended for residents of Victoria, Australia, but may be accessible elsewhere. The Operator does not represent that the Content is appropriate or lawful for use outside Australia.
Exclusion and self-exclusion: If you are subject to any self-exclusion order, venue exclusion, or other gambling-related restriction (including from Crown Melbourne), you must comply with that restriction and should not use the Site to circumvent any such measures.

Account Creation Process

Registration: To create an Account, you may be required to provide certain information (such as your name, date of birth, email address and contact details) and to select a password or other authentication method. You agree to provide information that is true, accurate, current and complete.
Email verification: The Operator may require you to verify your email address by clicking a link sent to the email you provide. Until verification is completed, access to certain Site features may be restricted or unavailable.
KYC and identity checks: While the Site does not itself facilitate betting, the Operator may, where legally required or reasonably necessary for security or to comply with anti-money-laundering or responsible gambling obligations, request that you provide identification or supporting documentation before enabling, continuing or restoring Account access. Any such requests will be handled in accordance with applicable privacy laws and our Privacy & Data Protection provisions.
Refusal and cancellation: The Operator may decline to open, or may suspend or close, any Account at its reasonable discretion, including where it considers that information provided is inaccurate, you appear to be under 18, you are located in a restricted jurisdiction, or there is suspected misuse, fraud, abuse or breach of these Terms.

User Obligations

Accuracy of information: You must promptly update your Account details if any of the information you have provided becomes inaccurate or out of date. The Operator is not responsible for any Loss arising from your failure to keep your details current, including failure to receive critical notices.
Password and security: You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account. You must:
- keep your password secure and not share it with any other person;
- use a strong password and change it regularly;
- log out after each session when using a shared or public device; and
- notify the Operator immediately at [email protected] if you suspect any unauthorised use of your Account.
Prohibited uses: You must not create an Account using a false identity, on behalf of another person without their express authority, or for any unlawful purpose. Multiple Accounts or automated registrations may be treated as misuse.
Account responsibility: To the maximum extent permitted by law, you are responsible for any use of the Site under your Account, whether authorised by you or not, unless the Operator has failed to implement reasonable security measures.

Betting & Gameplay Rules

The Site is an informational and review resource relating to Crown Melbourne and other gambling-related matters. It does not provide facilities for placing Bets or participating in real-money gambling. However, because the Content may influence how Users participate in gambling activities offered elsewhere (including at Crown Melbourne's physical casino in Victoria), this section sets out guiding rules, expectations and disclaimers concerning betting, gameplay and User conduct in connection with the Site.

Nature of Information on Bets and Gameplay

No betting on the Site: You cannot place Bets, Wagers or participate in live casino games through crownmelbourne-au.com. Any references to minimum or maximum bets, house rules or game types are provided strictly for informational, educational or review purposes.
Indicative information only: Details of game rules, minimum/maximum bets, table limits, payout ratios, Bonus structures and similar matters may change from time to time at Crown Melbourne or other operators. The Operator uses reasonable efforts to keep such information current as at the last updated date (currently stated as 2025-11-06 with operational assumptions extended through 2026), but cannot guarantee completeness or accuracy at any given time.
On-site rules prevail: Where there is any inconsistency between information on the Site and the official rules, terms, notices or conditions published by Crown Melbourne Limited or any other gambling provider (including rules displayed at the venue or in official documents), those official rules will prevail.

General Rules for Placing Bets (Informational)

Minimum and maximum stakes: The Site may describe typical minimum and maximum bet amounts or limits for various games offered at Crown Melbourne's physical casino. These figures are indicative and do not constitute offers. Actual limits are set and may be changed by the relevant operator or under VGCCC requirements.
Types of bets: References to bet types (for example, line bets, odds/evens, inside/outside bets, slots denominations, table game side bets or sports wagering) are for explanatory purposes. Users should consult the official game rules of the relevant operator before placing any Bet.
Cancellation and modification of bets: Any ability to cancel, modify or void Bets (for reasons such as obvious error, technical failure, rule breach, or regulatory direction) will be governed exclusively by the terms and conditions of the gambling operator with whom the Bet is placed. The Site does not accept or process such requests.

Rules of Conduct: Live Casino References and Site Interactions

Respectful behaviour: When using interactive features of the Site (such as comments or feedback forms, if enabled), you must behave respectfully and lawfully. You must not:
- abuse, harass, threaten, defame or vilify any person or group;
- use racist, sexist, homophobic, discriminatory or otherwise offensive language;
- encourage or promote criminal or harmful behaviour, including irresponsible gambling.
No fraud or collusion: You must not use the Site to facilitate cheating, collusion, advantage play that breaches casino rules, or any activity likely to undermine the integrity of games at Crown Melbourne or any other venue. This includes sharing confidential or proprietary information, posting systems represented as "guaranteed wins", or encouraging manipulation of bonuses or promotions.
No impersonation of officials: You must not represent yourself as an employee, agent, regulator, or representative of Crown Melbourne, the VGCCC, the Office of the Special Manager, or any other regulatory or financial body.
Compliance with venue rules: Any references on the Site to live casino etiquette, dress codes, photography rules, or prohibited conduct at Crown Melbourne's premises are general in nature. When visiting the venue, you must at all times comply with the actual venue rules, directions of staff, and regulatory requirements.

Use of Strategy and Gameplay Information

Educational purpose: Any tips, strategies, theoretical return-to-player (RTP) figures or gameplay analyses on the Site are provided for informational and entertainment purposes only. They do not guarantee outcomes and should not be treated as financial or investment advice.
Risk of loss: All gambling involves risk. You should never gamble with money you cannot afford to lose, and you should make your own independent assessment of the suitability of any game or betting activity. The Operator is not responsible for any Loss you may incur from decisions you make based on information obtained from the Site.
Responsible gambling: The Site encourages Users to adhere to responsible gambling principles promoted by regulators and resources such as responsiblegambling.vic.gov.au. Users are strongly encouraged to set limits, take breaks, and seek help if gambling is causing harm.

Bonus Terms

The Site may describe, compare or review Bonuses and promotions offered by Crown Melbourne Limited under its Victorian Casino Licence or by other licensed operators. These Bonus Terms clarify the informational nature of such content and set expectations regarding Bonus activation, wagering and restrictions.

Nature of Bonus Information

Informational only: The Site does not directly grant or administer Bonuses. Any Bonus, promotion or loyalty program mentioned on the Site is offered (if at all) by the relevant gambling operator under its own terms and under supervision of the VGCCC or other applicable regulators.
No guarantee: The Operator does not guarantee that any Bonus or promotion described on the Site will be available to you, will remain unchanged, or will apply to your specific circumstances. Availability may depend on your location, eligibility, the operator's current offers, regulatory requirements and time-limited campaigns.
Official terms prevail: In the event of any discrepancy between information on the Site and the official Bonus or promotion terms published by the gambling operator, the official terms will prevail. You are responsible for reviewing those terms in full before accepting any Bonus.

Bonus Activation and Wagering Requirements (Informational)

Activation conditions: Bonuses may require you to opt-in, use a code, make a qualifying deposit or satisfy other criteria. Information on the Site about such conditions is indicative only and may not reflect all applicable restrictions, such as residency requirements, KYC completion or exclusion status.
Wagering requirements: Bonuses commonly include wagering (playthrough) requirements, meaning you must stake a certain multiple of the bonus amount and/or deposit amount before withdrawing Bonus-derived winnings. Where the Site provides examples or explanations of wagering multipliers (for example, "20x wager within 30 days"), these are illustrative and not binding.
Timeframes: Bonuses are usually subject to expiry dates or time limits for activation and wagering. The Site may reference common timeframes (for example, 7 days, 30 days), but you must check the actual Bonus terms of the operator. Failure to meet the required timeframe will typically result in Bonus forfeiture.

Prohibited Games and Actions

Restricted games: Many Bonuses restrict or exclude certain games (for example, low-risk roulette bets, some table games, or particular slots) from contributing towards wagering requirements. Any such examples listed on the Site are not exhaustive.
Abusive or irregular play: Gambling operators often reserve the right to revoke Bonuses, confiscate winnings or close accounts where they detect Bonus abuse, irregular betting patterns or other conduct that undermines the fair use of promotions. Examples may include:
- placing large bets with Bonus funds after building a balance through smaller bets;
- using multiple accounts to claim the same promotion repeatedly;
- colluding with other players to exploit Bonus structures.
The Site does not condone such behaviour and provides any discussion of these practices solely to warn Users against them.
Combining promotions: Information on the Site about stacking, combining or overlapping promotions is of a general nature. Whether you can use multiple Bonuses together will depend on the specific operator's rules, which may prohibit or strictly limit such practices.

User Responsibility

Independent verification: Before accepting any Bonus or promotion described or referenced on the Site, you must:
- read and understand the official Bonus terms of the operator;
- verify that the offer is current and applicable to you; and
- assess whether the wagering requirements and restrictions are acceptable and responsible in light of your circumstances.
No financial advice: Information about Bonuses, expected value, or similar analyses is not financial product advice, investment advice or a recommendation to gamble. You should consider seeking independent advice if you are unsure.

Payments & Withdrawals

The Site does not process deposits, accept wagers, hold player funds or execute withdrawals. Any discussion of payment methods, limits or processing times is provided to help Users understand typical practices at Crown Melbourne's casino and other gambling operators as of the last updated date, subject to ongoing regulatory oversight in Victoria through at least 2026.

Deposit and Withdrawal Methods (Informational)

Common methods: Crown Melbourne Limited and other licensed operators may offer various payment methods, which can include:
- credit and debit cards issued by authorised financial institutions;
- bank transfers and instant payment systems;
- e-wallets and online payment services; and
- other methods permitted under Australian financial and gambling regulations.
Cryptoassets: References on the Site to cryptocurrencies or digital assets are informational only. Acceptance of cryptoassets for gambling purposes is subject to strict regulatory and financial laws, including oversight by regulators such as the Australian Securities and Investments Commission and foreign regulators (for example, the U.S. SEC) where relevant. Users must confirm directly with any gambling operator whether such methods are accepted and compliant.
Availability and restrictions: The payment methods, minimum/maximum transaction amounts, fees and processing times available to you depend entirely on the policies of the relevant gambling operator and your financial service providers. The Site cannot change, intermediate or guarantee those arrangements.

Limits, Fees and Processing Times

Transaction limits: Any mention of typical minimum deposits, withdrawal thresholds or maximum transaction caps is indicative and subject to change by the gambling operator or under applicable law, including anti-money-laundering (AML) and counter-terrorism financing (CTF) obligations.
Fees: Fees, if any, may be imposed by:
- the gambling operator (for example, withdrawal processing fees);
- your bank or payment service provider (for example, foreign exchange or transaction fees); or
- intermediary payment networks.
Processing times: References on the Site to expected processing times (for example, "instant", "within 24 hours" or "3 - 5 business days") are estimates only. Actual times depend on the operator's internal processes, regulatory checks, and your financial institution.

Refunds of Bets and Bonuses

No handling of funds: Because the Site does not hold, control or process Player funds, it cannot issue refunds, reverse transactions, or adjust balances related to Bets, Wagers or Bonuses.
Operator refund policies: Whether Bets or Bonuses can be refunded, voided or adjusted due to game malfunctions, technical errors, rule misapplications, or regulatory instructions is governed exclusively by the terms and conditions of the relevant gambling operator and by applicable VGCCC directions.
Disputes about payments: If you have any dispute concerning deposits, withdrawals, account balances or Bonus application with a gambling operator:
- you must raise it directly with that operator in accordance with its dispute resolution process; and
- if unresolved, you may seek assistance from the relevant regulator (for example, the VGCCC at vgccc.vic.gov.au) or other dispute resolution bodies as applicable.

Limitation of Liability

This section explains the extent of the Operator's legal responsibility to you in connection with your use of the Site. Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantees, rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

Operator's Obligations

Reasonable care: The Operator will exercise reasonable care and skill in:
- maintaining the Site and its core functionality;
- endeavouring to ensure that Content is accurate and up to date as at its publication date; and
- complying with applicable laws of the State of Victoria and Australia relevant to the operation of this informational service.
No gambling services: Because the Site does not itself offer gambling, the Operator is not responsible for:
- the conduct of games, betting markets or promotions provided by gambling operators;
- the fairness or randomness of game outcomes administered by such operators; or
- the settlement, payout or cancellation of Bets placed elsewhere.
Regulatory oversight: The Operator acknowledges and complies with the oversight of the VGCCC and the Office of the Special Manager as applicable to Crown Melbourne Limited's licensed activities. However, such oversight does not create a warranty to Users regarding the accuracy or completeness of Content on the Site.

Exclusions of Liability

General exclusions: To the maximum extent permitted by law, the Operator and its related bodies corporate, officers, employees, agents and contractors are not liable for any Loss arising out of or in connection with:
- your use of, or inability to use, the Site or any Content;
- any reliance you place on information provided on the Site, including in relation to Bets, game rules, Bonuses, payment methods or strategies;
- any act or omission of third parties, including gambling operators, payment service providers, telecommunications providers, regulators or other Users;
- any inaccuracies, errors, omissions or interruptions in the Content or Site availability; or
- any failure of performance, delay, computer virus, system failure, or data loss affecting the Site.
Technical failures and network interruptions: Without limiting the above, the Operator is not responsible for any Loss resulting from:
- internet outages, latency, or connectivity issues;
- hardware or software malfunctions on your device;
- failures or interruptions in third-party hosting, cloud, payment or telecommunications services; or
- unauthorised access, hacking, distributed denial-of-service attacks or other malicious activity beyond the Operator's reasonable control.
Third-Party Services: Links or references to Third-Party Services (including vgccc.vic.gov.au, rccol.vic.gov.au, osm.vic.gov.au, sec.gov and responsiblegambling.vic.gov.au) are provided solely for convenience and informational purposes. The Operator does not endorse, control or accept responsibility for the content, accuracy, security or availability of such sites or services.

Limitation of Maximum Compensation

Cap on damages: To the maximum extent permitted by law, and except in relation to any liability that cannot be excluded (such as certain consumer rights under the ACL), the total aggregate liability of the Operator to you for any and all claims arising out of or in connection with the Site or these Terms is limited to:
- the amount (if any) you have paid to the Operator for access to the Site or premium content in the 12 months immediately preceding the event giving rise to the claim; or
- if no such amount has been paid, AUD $100.
No liability for gambling losses: In any event, the Operator will not be liable for:
- your gambling losses, including any amounts you have staked or could have won or lost at a casino or with any gambling operator; or
- any consequential or indirect loss, including loss of opportunity, loss of profits, loss of enjoyment or reputational harm.

Intellectual Property Rights

This section explains your rights and restrictions in relation to the intellectual property embodied in the Site and its Content.

Ownership of Content

Operator's rights: Unless otherwise indicated, the Operator (or its licensors) owns all intellectual property rights in the Site and its Content, including:
- copyright in text, graphics, images, audio-visual material, reviews and guides;
- trade marks, service marks, trade names, logos and branding elements associated with crownmelbourne-au.com; and
- software, source code, object code, databases and underlying technical infrastructure.
Third-party rights: Some Content may incorporate or refer to third-party materials (for example, game titles, regulatory publications, or news articles). The rights in such materials remain with their respective owners and are used on the Site under licence, fair dealing exceptions, or other lawful bases.

Permitted Use

Personal, non-commercial use: You may access and use the Site and Content for your own personal, non-commercial purposes, subject to these Terms. You may:
- view Content on your device;
- download or print reasonable extracts for private reference; and
- share links to the Site, provided that such sharing is fair and does not suggest endorsement.
Attribution: If you quote or reference Content, you must attribute it fairly to crownmelbourne-au.com and must not misrepresent the nature of the Content or your relationship with the Operator.

Prohibited Uses

No unauthorised copying or distribution: You must not, without the prior written consent of the Operator or the relevant rights holder:
- copy, reproduce, modify, adapt, translate, publish, distribute, or create derivative works from the Content;
- sell, rent, lease, licence or otherwise commercially exploit the Content or access to the Site; or
- systematically harvest, scrape, data-mine or otherwise extract Content for use in competing services, databases or training datasets.
No reverse engineering: You must not reverse engineer, decompile, disassemble or attempt to discover the source code or underlying algorithms of any part of the Site, except to the limited extent expressly permitted by applicable law.
No misuse of trade marks: You must not use any trade marks, logos or branding displayed on the Site (including "Crown Melbourne" in connection with the domain crownmelbourne-au.com and the review identifier Crown Melbourne) without prior written permission from the Operator or the relevant trade mark owner.

Privacy & Data Protection

The Operator is committed to handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and any other applicable privacy and data protection laws.

Privacy Policy Reference

Separate privacy policy: The collection, use, storage and disclosure of your personal information in connection with the Site are governed by our Privacy Policy, as updated from time to time. By using the Site or creating an Account, you acknowledge that you have read and understood the Privacy Policy and consent to the handling of your personal information in accordance with it.
Scope: Personal information may be collected when you:
- contact the Operator (for example, via [email protected]);
- register an Account or subscribe to newsletters; or
- interact with the Site (for example, through cookies, analytics tools and server logs).
Security and retention: The Operator will take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure, and will retain such information only for so long as necessary to fulfil the purposes described in the Privacy Policy or as required by law.

Changes to Terms

The Operator may amend these Terms from time to time to reflect changes in law, regulatory requirements, technology, Site functionality, or the Operator's business practices. This section explains how changes will be communicated and your options if you do not agree with them.

Notification of Updates

Publication on Site: Any changes to these Terms will be effective when published on the Site, unless otherwise stated. The "effective date" at the top of these Terms will be updated to reflect the date of the latest revision.
Direct notice: Where changes are material and you have an Account or have otherwise provided contact details, the Operator may (but is not obliged to) notify you by:
- email to the address associated with your Account; and/or
- prominent banner or pop-up notice on the Site when you next visit.

Your Continued Use

Acceptance of changes: By continuing to access or use the Site after updated Terms have been published or notified, you are deemed to have accepted the revised Terms.
If you do not agree: If you do not agree with any change to the Terms, you must:
- cease using the Site immediately; and
- if you have an Account, request closure of your Account in accordance with the Termination & Suspension section.

Termination & Suspension

This section explains the circumstances in which your access to the Site or your Account may be suspended or terminated, and the consequences of such action.

Grounds for Suspension or Termination

By the Operator: The Operator may suspend or terminate your Account or your access to all or part of the Site at any time, with or without notice, if:
- you breach these Terms or any applicable law;
- the Operator reasonably suspects fraud, misuse, harassment, or other improper conduct by you;
- required to do so by law, by a regulator (including the VGCCC or Office of the Special Manager), or by a court order; or
- the Operator decides to discontinue or materially alter the Site or any part of it.
By you: You may terminate your Account at any time by contacting the Operator at [email protected] and requesting closure. The Operator may require reasonable verification of your identity before processing such a request.

Procedure and Consequences

Notice: Where practicable and lawful, the Operator will provide you with reasonable notice of suspension or termination, stating (in general terms) the reason for the action and any steps you may take to address it. However, immediate suspension or termination may occur without prior notice where necessary to protect users, comply with law, or address serious misconduct.
Effect on access: Upon suspension or termination:
- your right to access and use the Site and any Account-specific features will cease;
- the Operator may delete or anonymise your Account information, subject to legal retention requirements; and
- these Terms will continue to apply to any use of the Site prior to termination and to obligations which by their nature are intended to survive termination (including intellectual property, limitation of liability, and governing law provisions).
No funds held: As the Site does not hold player funds or process Bets, there are no monetary balances to be refunded by the Operator upon termination. Any outstanding matters relating to funds or Bets with gambling operators remain between you and those operators.

Governing Law & Jurisdiction

This section clarifies which laws govern these Terms and how disputes may be resolved.

Applicable Law

Governing law: These Terms, and any dispute arising out of or in connection with them or the Site, are governed by the laws in force in the State of Victoria, Australia, and, where applicable, the laws of the Commonwealth of Australia.
Mandatory consumer laws: Nothing in these Terms affects any mandatory rights you may have under the Australian Consumer Law or other non-excludable provisions of Australian law.

Jurisdiction and Dispute Resolution

Informal resolution: If you have a concern or dispute regarding the Site or these Terms, you should first contact the Operator at [email protected], providing full details. The Operator will use reasonable efforts to respond within a reasonable timeframe and to resolve the issue informally where possible.
Courts of Victoria: Subject to any mandatory dispute resolution procedures imposed by law, you and the Operator submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia in respect of all matters relating to these Terms and the Site.
Regulatory and external remedies: Where your concern relates to gambling services provided by Crown Melbourne Limited under the Victorian Casino Licence (for example, conduct at the physical casino), you may have additional rights to:
- raise your complaint directly with Crown Melbourne through its internal complaints process; and
- escalate unresolved matters to the VGCCC or Office of the Special Manager, or other relevant oversight bodies, in accordance with their procedures.
These external remedies exist independently of the Operator's internal processes for Site-related issues.

Contact Information

If you have any questions about these Terms, the Site, or wish to exercise any rights or make a complaint, you may contact the Operator using the details below. Please provide sufficient information for us to identify and respond to your query.

Customer Support and General Enquiries

Email (primary contact): [email protected]
This is the main email address assigned for enquiries relating to the brand as presented on crownmelbourne-au.com, including the Crown Melbourne content.
Website: https://crownmelbourne-au.com

Postal and Physical Address

Headquarters / Physical casino location:
Crown Melbourne Limited
8 Whiteman St
Southbank VIC 3006
Australia

Regulatory and Responsible Gambling Resources

Victorian Gambling and Casino Control Commission (VGCCC): https://vgccc.vic.gov.au
Royal Commission and oversight documentation: https://rccol.vic.gov.au
Office of the Special Manager (OSM): https://osm.vic.gov.au
Responsible gambling information and support: https://responsiblegambling.vic.gov.au

Important note: The Site is an informational resource related to Crown Melbourne and the broader gambling environment in Victoria and Australia as at the last update, expected to remain relevant through 2026. It does not itself offer real-money gambling services. For urgent issues relating to gambling transactions, venue conduct, or compliance matters, you should contact the relevant gambling operator or regulator directly using the details they provide.